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Help Center

How can we help you today?

Find quick answers to your questions or contact our support team.

Atendimento ao cliente

suporte@elixbank.com.br

Choose a category

Select the topic related to your question to find solutions faster

Digital Account

Questions about your account, cards and transactions

App & Internet Banking

Help with the app and online access

Financial Products

Information about loans, investments and FGTS

Security

Data protection and fraud prevention

Documents

Contracts, terms and required documentation

Deadlines & Limits

Information about operation times and limits

Quick Guides

Solutions to the most common questions

Step‑by‑step tutorials to solve frequent issues

How Elix access works

  1. 1

    After registering, you will receive an email with your temporary password

  2. 2

    Log in and activate Google 2FA to proceed

  3. 3

    Complete onboarding by confirming your email and phone number

  4. 4

    Change your temporary password to gain full access

How to request FGTS advance

  1. 1

    Open the FGTS app and enable the Birthday Withdrawal

  2. 2

    Then authorize BPM Bank or Money Plys S.A to access your FGTS (official Elix partners)

  3. 3

    Open the Elix Finance app and go to the "FGTS" section

  4. 4

    Simulate and hire the advance by following the instructions

Questions

Frequently Asked Questions

Find answers to the most common questions about Elix Finance

Phone

+55 11 91369‑5747

Email

contato@elixbank.com.br

Support

suporte@elixbank.com.br

Security

seguranca@elixbank.com.br

Contact

Send your message

Didn't find what you were looking for? Fill out the form and our team will contact you shortly.

Average response time

EmailUp to 24 hours
WhatsAppUp to 2 hours
PhoneImmediate

Support hours

Monday to Friday: 8 AM – 8 PM

Saturdays: 9 AM – 3 PM

Sundays & Holidays: Closed